bengal win's Privacy Policy

1. Introduction and Scope

bengal win is an online gaming and sports betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") applies to information collected from you while using the bengal win website and related services ("Services").

By reading this Policy you will learn — what types of information we collect, how that information is used, who it may be shared with, and what measures we take to protect your information. By using the Services, you are considered to have accepted the terms of this Policy.

This Policy and the general terms of use of the Services apply together. You are advised to read our Terms and Conditions carefully before using the Services, as both documents together govern our legal relationship with you.

2. What Information We Collect

At various stages of using bengal win's Services, we may collect the following types of information:

2.1 Information You Provide Directly

When you create an account, make a deposit, or contact our support team, the following information may be collected:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• bKash, Nagad or Rocket account number (for transactions)
• Any other information you submit yourself

2.2 Automatically Collected Information

Certain information is recorded automatically while using the Services, such as:

• IP address and device identifier
• Browser type, operating system and language settings
• Service access times and login activity
• Game play history, betting information and transaction details
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

Limited information about you may be received from trusted third parties for the purposes of identity verification, fraud prevention or payment processing.

3. Purpose of Using Information

bengal win uses the information collected for the following purposes:

• To complete account registration and identity verification
• To process deposits, withdrawals and other financial transactions
• To manage bonuses, promotions and VIP benefits
• To maintain platform security and detect fraudulent activity
• To provide 24/7 customer support in Bengali and English
• To improve the quality of the Services and add new features
• To comply with applicable laws and regulations
• To enforce responsible gaming policies and ensure user well-being

Your personal information will not be used for any purpose other than those stated above. If the scope of use changes, this Policy will be updated and you will be informed in a timely manner.

4. Information Sharing and Third Parties

bengal win does not sell your personal information or transfer it to others for commercial purposes. However, information may be shared with third parties in the following limited circumstances:

4.1 Payment Service Providers

Necessary information is shared with the relevant payment service providers to process transactions through bKash, Nagad and Rocket. These providers are governed by their own privacy policies.

4.2 Technology and Infrastructure Partners

Minimum necessary information may be shared with trusted technology partners for server hosting, cybersecurity and technical support. These partners are contractually required to maintain the confidentiality of the information.

4.3 Legal Obligations

Information may be disclosed when required by a court order, lawful direction from a government authority, or applicable law. Even in such cases, only the minimum amount of information required by law will be disclosed.

4.4 Business Restructuring

In the event of a business merger, acquisition or asset transfer, user information may be transferred to the new operating authority, but the terms of this Policy will remain in effect.

5. Cookies and Tracking Technologies

bengal win's website uses cookies and similar technologies. Cookies are small text files stored in your browser or on your device.

5.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions and run the core functions of the Services.
• Functionality Cookies: Used to remember language preferences, theme settings and personalised experiences.
• Analytics Cookies: Collect statistics to understand website traffic and usage patterns, but contain no personal identification.

5.2 Cookie Controls

You can disable cookies from your browser settings. However, please note that disabling essential cookies may cause certain important parts of the Services to not work properly.

6. Data Security Measures

bengal win applies industry-standard technical and organisational measures to protect your personal and financial information. These include:

• Securing data transmission through SSL (Secure Socket Layer) encryption
• Encrypted storage of sensitive information
• Strict access controls — only authorised staff can view information on a need-to-know basis
• Regular security audits and vulnerability assessments
• Fraud detection and unusual activity monitoring systems
• Two-factor authentication (OTP) support

We are always vigilant about data security, but as with any internet-based service, complete security cannot be guaranteed. If you notice any suspicious activity, please inform our support team immediately.

7. Data Retention Period

We retain your information for as long as your account is active. After an account is closed, information may be kept for a defined period for the following reasons:

• To meet legal and regulatory obligations
• For the purpose of preventing fraud and misuse
• For dispute resolution or responding to legal claims

After the specified retention period, unnecessary information is securely deleted or anonymised.

8. Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

If you would like to know what information we hold about you, please contact us.

8.2 Right to Correction

If any information in your account is incorrect or incomplete, you may request a correction.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted, however this may not be fully possible if legal obligations exist.

8.4 Right to Restrict Processing

In certain cases you have the right to request that the use of your information be limited.

8.5 Right to Complain

If you have any complaint regarding data protection or privacy, please contact our support team directly. We will review your complaint promptly and impartially.

9. Responsible Gaming and Data Protection

Protecting the privacy of personal information and ensuring user well-being is part of bengal win's primary responsibility. In accordance with our Responsible Gaming Policy, we monitor users' gaming behaviour and use this information to provide assistance where needed.

Collected information may be used to identify potentially problematic gaming patterns — such as frequent large bets, long sessions or high-frequency logins. This information is used to support the user and never for marketing or sale to third parties.

10. Protection of Minors' Information

bengal win's Services are strictly for persons aged 21 or older. We do not knowingly collect personal information from any minor.

If it comes to our attention that a person created an account using a false age and is in fact under 21 years old, that account will be closed immediately and the collected information will be deleted.

11. Changes to the Policy

This Privacy Policy may be updated from time to time. If significant changes occur in the Services or in law, we will notify you by email or through an account notification.

Continued use of the Services after a new version of the Policy is published will be considered acceptance of the updated Policy. You are therefore advised to review this page regularly.

For more information about our Services, policies and general queries, answers to frequently asked questions can be found in the FAQ section.

12. Contact Us

If you have any questions, comments or complaints about the Privacy Policy, please contact us through the following:

For privacy-related requests, we will respond as quickly as possible after verifying your identity.