bengal win Terms and Conditions

1 Definitions and General Provisions

In this document, "Platform" refers to bengal win's website, mobile app, and all related digital services. "User" means any registered adult on the platform who has voluntarily created an account and is using the services. "Services" refers to the overall offering, including casino games, sports betting, live casino, and other features provided through the platform.

bengal win reserves the right to change, amend, or revise these terms and conditions at any time at its discretion. Continued use of the platform after any change will be considered acceptance of the new terms. You are therefore advised to visit this page regularly.

In addition to these terms, our Privacy Policy and responsible gaming rules also apply. These documents complement each other and form part of the same legal framework.

2 Account Registration and Eligibility

2.1 Age and Eligibility Requirements

To open an account and use services on bengal win, a user must be at least 21 (twenty-one) years of age. If any person is found to be under 21 after verification, their account will be closed immediately and the balance may be forfeited.

2.2 One Person, One Account

Each user may open only one account. Creating multiple accounts under the same person's name, from the same device, or from the same IP address is strictly prohibited. If such activity is detected, all related accounts will be closed and any accumulated bonuses will be forfeited.

2.3 Obligation to Provide Accurate Information

All information provided at registration — name, mobile number, email, and date of birth — must be completely accurate and up to date. bengal win reserves the right to suspend or permanently close an account registered with incorrect or false information.

2.4 Account Security

It is your responsibility to keep your username and password completely confidential. Sharing login details with anyone else or allowing a third party to use your account is prohibited. If you suspect any unauthorised access, contact the support team immediately.

3 Deposit, Withdrawal and Payment Policy

3.1 Deposit Rules

The minimum deposit amount on bengal win is ৳300 (three hundred taka). Accepted payment methods on the platform are bKash, Nagad, and Rocket. Deposits are generally credited to the account instantly.

3.2 Withdrawal Rules

The minimum withdrawal amount is ৳500 (five hundred taka). Withdrawal requests are generally processed within 1 hour. Withdrawals can only be made via the same payment method used for the deposit, and that method must be registered with the account.

3.3 Verification Process

bengal win may carry out identity verification (KYC) at any time for security purposes. If the required documents are not submitted, bengal win reserves the right to temporarily hold the withdrawal. For more details on the verification process, see our FAQ section.

• Deposit methods: bKash, Nagad, Rocket
• Withdrawal methods: bKash, Nagad, Rocket
• Minimum deposit: ৳300
• Minimum withdrawal: ৳500
• Standard withdrawal time: within 1 hour

4 Bonuses and Promotional Offers

4.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳15,000. To withdraw after receiving this bonus, the bonus amount must be wagered 15 times — meaning if you deposit ৳1,000 and receive a ৳1,000 bonus, you must wager a total of ৳15,000.

4.2 Bonus Usage Terms

All bonus offers are subject to specific wagering requirements. Each promotion has its own validity period, minimum deposit, and wagering multiplier. Winnings from a bonus can only be withdrawn once the associated wagering requirements have been met.

• Once a bonus offer has been claimed, it cannot be cancelled.
• If evidence of bonus abuse is found, the account will be reviewed.
• Attempting to claim bonuses through multiple accounts will result in all accounts being closed.
• Bonuses are only given against deposits made with real money.

4.3 Right to Modify Promotions

bengal win reserves the right to suspend, modify, or cancel any existing promotion at any time. If there is a disagreement about any promotion, bengal win's review will be considered final.

5 User Code of Conduct

5.1 Prohibited Activities

The following activities are completely prohibited on the bengal win platform and will result in account closure if detected:

• Attempting to influence game outcomes through fraud, deception, or manipulation.
• Using software, bots, or automated methods to play or place bets.
• Using the platform for money laundering or transactions involving illegal funds.
• Stealing another user's information or attempting to hack an account.
• Exploiting platform vulnerabilities or technical errors to gain an unfair advantage.

5.2 Game Integrity

All games and sports markets are operated fairly and impartially. Making unreasonable claims about a game's outcome or repeatedly attempting to exploit the same result is a punishable offence.

6 Account Suspension and Closure Policy

6.1 Closure by User

Any user may close their account at will. To do so, contact the support team via live chat or email. All pending transactions must be completed before account closure, and the balance must be withdrawn in accordance with the rules.

6.2 Suspension or Closure by bengal win

bengal win reserves the right to temporarily or permanently close any account at its discretion for the following reasons: breach of terms and conditions; evidence of fraudulent activity; suspicion of money laundering; operating multiple accounts; or any other serious violation.

6.3 Balance During Suspension

While an account is suspended during an investigation, transactions may be restricted for that period. If the user is found to be innocent after the investigation, the balance will be returned. If fraud is proven, bengal win reserves the right to forfeit the balance.

7 Responsible Gaming Provisions

bengal win believes that gambling is a form of entertainment and should never be treated as a source of income. We give the highest priority to the well-being and financial safety of users on our platform.

Users may set deposit limits, bet limits, or self-exclusion sessions for themselves. For more details and support on this, please visit our Responsible Gaming Guide page.

• Never use gambling as a solution to financial problems.
• Avoid placing more bets in an attempt to recover money you have lost.
• Avoid playing when under the influence of alcohol or under mental stress.
• If you feel you need it, apply for self-exclusion through the support team.

8 Copyright and Intellectual Property

All content published on the bengal win platform — logos, graphics, text, software code, game interfaces, and designs — is protected by copyright law. Users may use the platform for personal and non-commercial purposes, but may not copy, distribute, modify, or republish any content.

Game software is the property of the respective third-party developers and is protected under their own terms. Prior written permission must be obtained before using bengal win logos or branding materials in any third-party promotion.

9 Limitation of Liability

bengal win strives to ensure the highest quality of service. However, we are not directly liable for disruptions caused by technical issues, server downtime, or third parties. Financial compensation for a user's losses in such circumstances is not mandatory.

Winning or losing in betting and gaming depends primarily on chance. bengal win cannot guarantee any outcome and never claims to do so. Users play at their own risk.

9.1 Force Majeure

In the event of natural disasters, cyberattacks, government orders, internet service disruptions, or any other unforeseen circumstances beyond bengal win's control, no liability will be accepted for any resulting service disruption.

10 Privacy and Data Protection

Full details of how user personal data is collected, stored, and used are set out in our separate Privacy Policy. By using the service, you are also considered to have accepted that policy.

bengal win uses SSL encryption technology to securely transmit and store all data. Data is not sold to third parties. However, data may be shared with relevant authorities when required by legal obligation.

11 Dispute Resolution and Applicable Law

11.1 Filing a Complaint

If you have a complaint about any matter, first contact the support team via live chat or email. Our support team is available 24 hours a day, 7 days a week in both Bengali and English.

11.2 Finality of Decisions

bengal win's decisions regarding game results, bonus claims, or account reviews will be considered final, unless a clear technical error is proven. In resolving disputes, both parties will first attempt to reach a resolution through friendly discussion.

11.3 Language and Interpretation

These terms and conditions may be available in both Bengali and English. In the event of a conflict in interpretation, the English version will take precedence.

12 Updates and Validity of Terms

These terms and conditions were last updated in January 2025. bengal win reserves the right to make changes at any time. For significant changes, an effort will be made to notify users via their registered email or through the platform.

Even if any provision of these terms is found to be legally unenforceable, the remaining provisions will continue to have full effect.

Before you start using the service, read our About Us page to learn more about us.